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I can select 'Search' and then select 'Catalog' but then see a blank page, why?

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Bruna6857
Bruna6857 ✭
April 13, 2023 edited July 27, 2024 in Search

I can select 'Search' and then select 'Catalog' but then see a blank page, why? 

Under 'search', I can select 'Records, Images, Family tree, Genealogies, ...Books and Researh Wiki' and can see the files.

But when I select 'Catalog' I just get a blank page; any ideas why I can't see Catalog?

Many thanks in advanced.

0

Best Answer

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    April 13, 2023 Answer ✓

    Do you have an adblocker installed, such as uBlock, Adblock, or MalwareBytes Browser Guard?

    1

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    April 13, 2023

    Have you tried accessing from a different browser or clearing your cache and FamilySearch cookies in your preferred browser?

    1
  • Bruna6857
    Bruna6857 ✭
    April 13, 2023

    Thanks for your reply Aine.

    I have just cleared my cache and cookies, also tried accessing via another browser but still have the same issue.

    Any other suggestions?

    Many thanks

    0
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    April 13, 2023

    Any chance you are using a Mac? There have been reports of issues on Macs with older operating systems.

    0
  • Bruna6857
    Bruna6857 ✭
    April 13, 2023

    Not using Mac.

    I have just successfully logged into my account on a freinds computer and can now see 'Catalog'.

    Issue must be with settings on my laptop but don't know what is blocking me accessing 'Catalog' page.

    0
  • Bruna6857
    Bruna6857 ✭
    April 13, 2023

    No adblocker

    0
  • Bruna6857
    Bruna6857 ✭
    April 16, 2023

    Thank you Aine Ni Donnghaile for pointing me in the right direction, turns out it was an Ad Blocker that I wasn't aware was on - sorted!

    1
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    April 16, 2023

    Good news!

    1
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