I can select 'Search' and then select 'Catalog' but then see a blank page, why?

Bruna6857 · April 13

Under 'search', I can select 'Records, Images, Family tree, Genealogies, ...Books and Researh Wiki' and can see the files.

But when I select 'Catalog' I just get a blank page; any ideas why I can't see Catalog?

Many thanks in advanced.

Áine Ní Donnghaile · April 13

Do you have an adblocker installed, such as uBlock, Adblock, or MalwareBytes Browser Guard?

Áine Ní Donnghaile · April 13

Have you tried accessing from a different browser or clearing your cache and FamilySearch cookies in your preferred browser?

Bruna6857 · April 13

Thanks for your reply Aine.

I have just cleared my cache and cookies, also tried accessing via another browser but still have the same issue.

Any other suggestions?

Many thanks

Áine Ní Donnghaile · April 13

Any chance you are using a Mac? There have been reports of issues on Macs with older operating systems.

Bruna6857 · April 13

Not using Mac.

I have just successfully logged into my account on a freinds computer and can now see 'Catalog'.

Issue must be with settings on my laptop but don't know what is blocking me accessing 'Catalog' page.

Bruna6857 · April 13

No adblocker

Bruna6857 · April 16

Thank you Aine Ni Donnghaile for pointing me in the right direction, turns out it was an Ad Blocker that I wasn't aware was on - sorted!

Áine Ní Donnghaile · April 16

Good news!

Best Answer