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Each time I click on a name, I get n error message"This person does not exist, has been removed, or

Charlotte R Christopher
Charlotte R Christopher ✭
April 12 edited April 13 in Family Tree

Each time I click on a name, I get n error message"This person does not exist, has been removed, or is restricted in Family Search." If I wait just a moment, and click it again, it brings the person up. This has happened many times now and is extremely frustrating! It Please fix this.It happens after attaching a source, requesting ordinances, or going to details.  Thank you.

0

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    April 13

    @Charlotte R Christopher Have you joined and posted in the New Person Page Group? The developers are listening to problems and working to correct those that they can. Or, you may receive advice on how to resolve.

    0
  • Charlotte R Christopher
    Charlotte R Christopher ✭
    April 13

    Each time I click on a name, I get an error message "This person does not exist, has been removed, or is restricted in Family Search." If I wait just a moment, and click it again, it brings the person up. This has happened many times now and is extremely frustrating! It Please fix this. It happens after attaching a source, requesting ordinances, or going to details. Thank you. Charlotte R. Christopher

    0
  • Maile L
    Maile L mod
    April 13

    Have you tried the basic trouble shooting steps such as clearing your cache and cookies or verifying your browser is up to date?

    1
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