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Record Search, main page, is not showing results since about 6pm/ 4/8/2023

StevenMartin61
StevenMartin61 ✭✭
April 9, 2023 edited July 27, 2024 in Search

Hello All,

I've not been able to see any search results since roughly 6pm. I can edit the family trees & search using "Find", but the record search page is giving me this:

image.png


When I click "Refresh" I briefly see the message "Something Went Wrong".

I have cleared the cache & rebooted the browser, to no avail. I also tried updating apps., but no change.

Anybody else having this problem?

Steven

Tagged:
  • Record Searching
0

Answers

  • Thomas Conrad
    Thomas Conrad ✭
    April 9, 2023

    Yes! I'm totally having the same issue with the search function.

    0
  • genthusiast
    genthusiast ✭✭✭✭✭
    April 9, 2023 edited April 9, 2023

    I was just able to perform a search without difficulty.

    I would be interested to know if you have the same issue using the FamilySearch Family Tree (Android or iOS) app on a smart phone?

    You can also try All Collections Search or Discovery Search.

    1
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    April 9, 2023 edited April 9, 2023

    I also just verified, and the search completes. I do see Steven's view for a second or two before the page appears. Windows 10, Firefox, both fully updated.

    For those who are having the issue, have you tried the same search using a different browser? And, if that works, clearing cache/cookies should resolve the problem.

    image.png


    1
  • StevenMartin61
    StevenMartin61 ✭✭
    April 11, 2023 edited April 11, 2023

    Hello All,

    Thank you for the feedback.

    The issue seemed to resolve yesterday & this afternoon, but again this evening, 4/10/23, I'm having the same problem. If this were an issue with my system, I'd be having it all the time, wouldn't I? I, again, deleted the cache & rebooted the browser. I refreshed the page repeatedly. Nothing has helped.

    I use the site quite bit & I'm wondering if my usage of the site is creating this issue.

    Thank you again.

    Steven

    0
  • N Tychonievich
    N Tychonievich ✭✭✭✭✭
    April 11, 2023

    @StevenMartin61 Clearing cookies and cache thing to try. Those temp files build up fast if you are doing a lot of searching. Also be sure you are using a supported and up-to-date browser. How is your internet speed? Do you use a VPN? Do you have browser add-ons that might be hampering things?

    1
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