Problems creating a group
I am helping a friend create a family group. She sent an email with the copied link to 3 people. One person received the correct link and joined the group. One person received an incorrect link which took him to the opening page of FamilySearch of her account (the person who sent the link.)
We just tried it again. She sent the link to 3 of us and only one of us received it and the link is incorrect.
Answers
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We were able to connect one person by copying the link and pasting it into a new URL.
BUT BEFORE THAT, WHEN HE CLICKED ON THE LINK, IT TOOK HIM TO THE PERSON'S LOG IN PAGE WHO INVITED HIM AND IT HAD THEIR USER NAME AND PASSWORD AND HE COULD LOG INTO THEIR ACCOUNT. This is a problem!! I hope someone in engineering can look into this.
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When "FamilySearch" sends a group invitation, it is different or for each person being invited to join the group.
The person who receives the email must click the link then sign into their account to accept the invitation.
If more than one person uses the same device, it may automatically fill in a different username.
Anyone who signs in from the link can indicate they want to join the group.
Did the person sending & the person trying to accept use the same computer?
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My preferred method of inviting group members is using the Family Tree app—it’s easy to send the link as a text message to a phone number
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No they didn't but they have used the same computer in the past.
The person who received the invitation was linked to the inviter's account and was able to log in! I wonder if they would have entered their own log in if they would have been able to join the group.
I called a person about this problem and found out that sometimes a computer is heavily protected and it may be preventing the email from being sent.
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This screenshot is from my own computer. Several different users have saved their FamilySearch account login information to the browser—5 in Firefox, 3 in Chrome.
If the browser has not saved the login information, no one can sign into FamilySearch without typing in a username & password. Nothing in an URL invitation to a family group contains a link to the sender’s account credentials.
Saving passwords is a feature of your browser—each person decides whether or not to save passwords in each browser they use.
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thanks for your help. I believe that the link takes a person to their FamilySearch account and when they log in, then they can join the group. In this case, taking them to FamilySearch took them to a screen with the other person's log in information already saved.
Additionally, when we pasted the link in a new tab, it worked correctly and took the user directly to the page where he could request to join the group. It didn't work to click on the link.
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