In cases of a slow-loading page, is there no alternative to being presented with this?
Difficult to illustrate, but unless a record page loads immediately, I have to endure a flashing image of the pattern illustrated below. I have experienced this on a couple of other websites, but this did not happen with the previously formatted Record pages, so cannot it be avoided with the current page design?
If I feel a little queasy seeing this (I have to turn my head away from the screen if the page is particularly slow-loading) I wonder how it makes individuals feel who suffer from seizures? The strobing effect must be most unpleasant for them to experience.
I describe it as pulsing. I was trying to edit an indexing error earlier today, and the entirely white page just pulsed for several minutes.
Sometimes, even clearing cache/cookies will not restore order.0
I'm guessing that this is an artefact of how FS software is describing the screen to your browser. It gets as far as "Six items here, here and here...". The six are then painted on your browser screen and the browser waits for the rest - and waits, and waits.
I can't reproduce a similar thing, but when I start Firefox with something like GMail, the top part of the browser (which is fine in your example), has a similar blocked out appearance.
I would suggest that you are correct, Paul, to highlight this as an Accessibility issue.0
The Best advice is to switch the computer off then restart it then log in then the best thing is to clear the cookies and the cache to from windows 10 or 11 https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09#:~:text=Select%20Settings%20%3E%20Privacy%2C%20search%2C,and%20then%20select%20Clear%20now. Plus it be good to keep everything up to date as in the windows updates to plus it be good to run a latest Virus Protection to make sure there no Virus or malware or anything else that holding anything back to. Make sure there is no extension on the browser sometimes that causes the Browser to crash to.0
I would guess you have never encountered the issue @DavidJohnson or you would know that clearing cache/cookies often has no effect. See my earlier comment.
The issue is NOT with our computers, our cache, our cookies, or our browser of choice.0
@Paul W I've seen the pulsing sometimes too, but it has never lasted more than a few seconds--certainly never several minutes. I have only seen it when loading a record image in the new image viewer and only for large collections such as census records that take a while to get loaded. I have not had problems with a record details page loading.
My experience seems rather different from your experience. If you can give me some more info, I can see if things can be done to improve your experience. We need the usual kind of detail: your OS and version; browser and version; how is your internet speed?: how and what you are searching?; day of the week and time of day you are searching. The more details you can think of, the better.0
Thank you for your response. I have just been trying to replicate the problem, by opening sources / census records, etc. found at https://www.familysearch.org/tree/person/sources/LNLN-WYK. I'm sorry if I gave the impression of there being a lengthy wait before the records opened, as it is usually only seconds, rather than minutes, whereby I have to experience this "pulsing" behaviour.
I am currently using Firefox / Windows 10 and my download speed tests show a current average of 44 Mbps - slightly slower than the speed promised for the product I am paying for!
At the moment I am having "most trouble" in opening the 1871 census source - an average of around 7 seconds - whereas some of the other records are taking under 5 seconds to open, one or two even opening without my even noticing any pulsing.
I raised the issue as it has been lasting longer recently - though still only around 10-20 seconds. It's surprising how uncomfortable it can make me feel looking at a flashing image even for that short period, so I was concerned at the effect it might have on anyone subject to fits / seizures.
(There are warnings on our BBC News, here in the UK, if an item including flash photography is to follow, so this was my main reason in reporting this matter, in case it could have a similar effect to FamilySearch "viewers".)0
What appears to be the same behaviour has now been reported at https://community.familysearch.org/en/discussion/142943/name-field-pop-up-view-shakes-and-shimmies-very-distracting#latest.
This really did get to disturb me yesterday. Perhaps it is connected to my dizziness problem, as I don't have any specific eye problems, as far as I am aware.
I (and fellow "sufferers") would be most grateful if you could follow this through, as it really is affecting my work in Family Tree, at present. I dread having to open a record / source in case there is that extended period of flashing / pulsing (or whatever is the correct technical expression) before the page fully loads. Surely, this must be due to a (poor) design feature. Usually, a "spinning wheel" would be expected, but there must be an alternative to this current behaviour that could be implemented by be the engineers.1
I just discovered reports of this problem are not new - see https://community.familysearch.org/en/discussion/comment/262650#Comment_262650 from June 2021! Obviously, it is something that is affecting only a tiny percentage of FS users. I expect this is the same when it comes to flash photography (triggering seizures), but this is an acknowledged issue, nonetheless.1