Home› Welcome to the FamilySearch Community!› Ask a Question› Search

Why can I no longer view documents.

Soosi
Soosi ✭
March 12, 2023 edited July 27, 2024 in Search

When I try to view a document I get a basically blank page (see attached image). When I select "View all images" I get a similar page with a rotating gear that never stops rotating. These are all pages I've had no trouble viewing before. Anyone know why I can no longer view any documents?

No document.jpg


0

Answers

  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    March 12, 2023

    Have you tried the usual troubleshooting steps? (Try it in a different browser; if it works there, then clear your FS-related cache and cookies in the original browser.)

    2
  • Soosi
    Soosi ✭
    March 12, 2023

    Thanks so much, Julia! I'd done everything but forgot to try clearing my FS cache and cookies. All working again.

    0
This discussion has been closed.
Clear
No Groups Found

Categories

  • All Categories
  • 43.1K Ask a Question
  • 3.4K General Questions
  • 571 FamilySearch Center
  • 6.8K Get Involved/Indexing
  • 645 FamilySearch Account
  • 6.6K Family Tree
  • 5.2K Search
  • 1K Memories
  • 2 Suggest an Idea
  • 478 Other Languages
  • 62 Community News
  • Groups