Web Browser Problem

BevanRichardson

I have been using your service for some years and am very happy with it. However a couple of days ago i tried to view a source and got the following message - Attention: This site does not support the current version of your web browser. To get the best possible experience using our website we recommend that you upgrade to a newer version or install another browser.

I use Firefox and have checked the update - it is up to date

I am not very computer savvy so dont know to fix this

Áine Ní Donnghaile

I'm using Firefox, 110.0.1, on Windows 10, and I have seen no such message.

You might try the basic troubleshooting steps of clearing your FamilySearch cookies/cache on Firefox.

https://www.familysearch.org/cookies

Gordon Collett

What is your computer's operating system and version? What is the version number on Firefox when you check it? Sometimes a browser will claim it is up to date because it is as up to date as it can be for the operating system you are using.

For example, if someone was still running Windows XP, Firefox 52.9 would claim it is "up to date" because you can't run any version of Firefox later than that on Windows XP.

FamilySearch supports the most current version of browsers minus one. So you start getting the browser warning for Firefox if running Firefox 108 or lower.

BevanRichardson

Thank you all. The issue is resolved.

Gordon Collett

Great to hear you got this fixed. Could you, please, tell us what the problem turned out to be and how you got it fixed? Then we can give a more directed suggestion of something to try the next time someone asks about this.

BevanRichardson

Hello Gordon, i am sorry but i cannot tell you what the problem was - my computer skills are just not adequate. What i did was too Refresh Firefox and it seems that this may have solved the problem but it did create other issues such as loss of "extensions" which took my a while to rectify. By the way i use Windows 10 and the Firefox version is 110.0.1 both of which are set for auto updates.

Thank you for your assistance.

Gordon Collett

Thanks. I had forgotten about the Refresh command. It's good to have another tool to suggest to people.