Feedback icon does not work nor does the feedback link at the bottom of the page.

m hall_1

I have tried multiple times to use the feedback link that we were told to use at Roots Tech. However no matter how many times and/or days I try neither the icon at the side of the page or the link at the bottom will work.

paritchie

Could you give us more details on this, please? Does it give you an error message? What? Thank you.

kayBOBBITT

Still a problem with feedback . this is the error message : An error has prevented the requested action. Please visit the FamilySearch Community for help or to report an issue.

paritchie

Dear Kay:

Are you clicking "Feedback" at the bottom of this page? Which "Feedback" button are you clicking?

Jan Travers

I had the same error message when I clicked on the Feedback button on the side of the FamilySearch pages. I found it was a browser guard extension that I had on my browser. I turned it off and feedback works as it should.

Ray schumacher

I see the same error via the left side Feedback tab at https://www.familysearch.org/ark:/61903/3:1:3QHN-PQHW-NSMD-G?view=index&personArk=%2Fark%3A%2F61903%2F1%3A1%3A6X1T-X1LS&action=view

Feedback

An error has prevented the requested action. Please visit the FamilySearch Community for help or to report an issue.

It occurred with MS Edge as well as Chrome - no extensions enabled in either.

BTW, the point is that the family name "Hagner" is actually "Wagner"

Ashlee C.

@PABulfinch Mod note: Your post was edited to remove a name that is not part of your username.
Please see the Community Code of Conduct.

Áine Ní Donnghaile

@Ray schumacher Repaired URL from your comment.

On a name that has been indexed incorrectly by the handwriting OCR, you don't need to leave Feedback. When the viewer/editor is working correctly, you just edit the indexed name.

I don't recommend trying to edit right now because the viewer/editor is still not working correctly.