I am no longer using your web site. I input a name, etc and get 0 results. I once spent hours on your web site. NO MORE. Not worth the stress to me.😥
We are very fortunate to have FamilySearch. Before them my family was paying one of the other websites or bouncing back and forth with free trials and getting very little done. Now thanks to FamilySearch we have excess to almost all the films we want and excess to a volunteer/dedicated staff that helps put trees in order. This organization is on my list of places I want to donate to because of all the time they have saved me.
It can be disappointing when you type in a name and get no results but try typing it in differently. One time I was looking for John Smiths birth registration and couldn't find it anywhere. I spent hours going one by one through every birth certificate for 2 years before and after the date I knew in case it was registered or at a slightly different time and I found it! The record was not fully indexed because of an ink smudge or a fold in the paper or something so it was not indexed and didn't show up on the search results. I think another time the name was also like Jon Smitz which was enough to throw it off. It's all about having fun and when you get disappointed logging of and taking a break. To me the hints and the search are a bonus. I was planning to go through each of the films one by one and spend months/years building my tree. Now if you get no results at all no matter what name you type that is a problem. Check to make sure you do not have filters on limiting your results or try using a different browser if that's the case. Good luck.
@CarolynRousseau Good morning Carolyn. Thanks for contacting us, We are really sorry for your frustrated experiences looking for your ancestors. Please keep on using Family search, there you can find Historical records, Catalog, Genealogies and the Wiki where you can choose the country and have access to records that will be helpful to you. Besides when you have a Family Search account you have free access to Ancestry, Find my past, My heritage, Genearet and Filae. Here are some links that will help you:
Create account • FamilySearch
(16) Demo: Getting the Most from FamilySearch Search - YouTube
https://www.youtube.com/watch?v=6CYUxNEkdbs Regards Graziela
Please state if you are answering questions as a moderator, as your profile does not indicate this.
Regardless, you are wrong to suggest account holders have free access to ancestry and other websites. Only LDS Church members have this entitlement.
Soon every one will have access to the premium websites.
@Paul W I am terrible sorry if I Have acted as a moderator, it wasn´t my intention to assume a role that is not my competence. As a member of Community, I thought that I was able to give my opinion and try to answer some questions and help people to feel comfortable using Family Search. I love genealogical work and I know it is a divine work. Regards Graziela
@grazielaceppi1, yes, as a member of the community you are able to give your opinion and try to help out just as much as possible, just like all of us users. However, it is important to make clear your roll. The trouble with your initial post was your use of "we."
If you were in a clothing store and someone walked up to you and said, "Thank you for coming to the store today. We are so glad you are here. How can we help you today?" You would automatically assume that the person worked at the store. You would also expect them to have a good knowledge of the store and be able to give a lot of advice about the merchandise. You would have different expectations of that person than for someone who was just another customer browsing the racks beside you, even if that other customer knew a lot about clothes and the two of you got into a nice discussion about the quality of a particular jacket.
Likewise, people tend to expect more of moderators and hold their advice to a higher standard when they comment here. And tend to be a bit more stern with corrections when moderators give incorrect advice.
@Gordon Collett I really appreciate your explanation. I have been teaching business letters in my country in Spanish and English (I am from Montevideo Uruguay in South America) I am a retired teacher now and we use the plural as a "courtesy formula", in Spanish we call it "modesty plural" Thanks again for your empathy.