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how can i retrieve my8 account

Elizabeth Chelladurai
Elizabeth Chelladurai ✭
January 24 edited January 24 in FamilySearch Account

one of sister in my ward forgot about the username and password of her family search account.

Now she lost her mobile number the one which she gave at the time of account opening.

she has no email id

how can I help her to retrieve her account

If i use her membership- record no. it says , it has an account already.

Eliabeth

0

Best Answer

  • Orr Rozi
    Orr Rozi mod
    January 24 Answer ✓

    If you still need assistance with this, you could send an email to FamilySearch Support for your area, where you should get personal help

    [email protected]

    Or you could book an online consultation for help: https://www.familysearch.org/en/fieldops/asia-pacific-contact-us

    Hope you manage to help your friend.

    Rosemary

    0

Answers

  • Rhonda McIntire Budvarson
    Rhonda McIntire Budvarson ✭
    January 24

    Hope this helps.

    https://www.familysearch.org/en/help/helpcenter/article/i-forgot-my-familysearch-password-or-username


    0
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