how can i retrieve my8 account

Elizabeth Chelladurai

one of sister in my ward forgot about the username and password of her family search account.

Now she lost her mobile number the one which she gave at the time of account opening.

she has no email id

how can I help her to retrieve her account

If i use her membership- record no. it says , it has an account already.

Eliabeth

Orr Rozi

If you still need assistance with this, you could send an email to FamilySearch Support for your area, where you should get personal help

PacificSupport@familysearch.org

Or you could book an online consultation for help: https://www.familysearch.org/en/fieldops/asia-pacific-contact-us

Hope you manage to help your friend.

Rosemary

Rhonda Budvarson

Hope this helps.

https://www.familysearch.org/en/help/helpcenter/article/i-forgot-my-familysearch-password-or-username