Home› Welcome to the FamilySearch Community!› FamilySearch Help› Search

What happened to viewing access to fedreal census images?

User15840363034021580211
User15840363034021580211
March 12, 2020 edited February 12, 2021 in Search
What happened to viewing access to fedreal census images?

Within the last week I lost the ability to view images of fedral census records, 1790-1930. The issue is systemic for the hundreds of person profiles I maintain. This issue occurs for census records accessed by a general person search AND by records which have been attached to person profiles in a tree. My experieces were replicated and validated by a FamilySearch.org representative however my case was quickly closed my without resolution or meaningful comment. Thoughts or comments?

0

Answers

  • X24 MOM
    X24 MOM ✭✭✭
    March 13, 2020

    I’ve had that same problem. I thought I was just maybe confused about the records, maybe I was able to view them elsewhere and thought it was on FS. But now I’m certain I was able to view them before.

    So you opened a case at familysearch and they closed it without a resolution?!?

    0
  • User15840363034021580211
    User15840363034021580211
    March 13, 2020

    I followed up by re-opening the same case and outlined the problem with more clarity. Once again the case was closed with the same comment as previous: "We want to inform you that this issue has been reported to our engineers, they are aware of the issue and are working on a resolution. Because the engineers are aware, we have closed this case."

    0
  • BJC1234
    BJC1234 ✭
    March 20, 2020

    My Buckinghamshire England images have been lockup too. There is now an image of a key over the microfilm image.

    0
  • N Tychonievich
    N Tychonievich mod
    March 20, 2020

    Please know that we have wide-spread issues with viewing images of the US Census records. The message @Jonathan Moreland​ got about engineers being aware and working on a resolution is the gospel truth. Some issues are just messy and take time to resolve. Hang in there--it'll get fixed.

    0
Clear
No Groups Found

Categories

  • 22.6K All Categories
  • 349 1950 US Census
  • 45.9K FamilySearch Help
  • 90 Get Involved
  • 2.3K General Questions
  • 326 Family History Centers
  • 322 FamilySearch Account
  • 3.1K Family Tree
  • 2.5K Search
  • 3.6K Indexing
  • 427 Memories
  • 4.2K Temple
  • 249 Other Languages
  • 28 Community News
  • 5.3K Suggest an Idea
  • Groups