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Where can I go for information on Family Search update errors and or reports of problems occurring w

diane_koenig1.531283679267157E12
diane_koenig1.531283679267157E12
March 11, 2020 edited February 10, 2021 in Family Tree
Where can I go for information on Family Search update errors and or reports of problems occurring within the Family Search database. I can no longer attach 1860 or 1870 census's without getting an error report.
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Answers

  • Brett .
    Brett . ✭✭✭✭✭
    March 12, 2020

    @Diane Koenig​ 

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    The matter has been previously raised in this "Community.FamilySearch" Forum.

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    And, the matter has ALSO been, raised; and, discussed, in the "FamilySearch" ("GetSatisfaction") 'Feedback' Forum:

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    https://getsatisfaction.com/familysearch

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    Which has been operating for MANY Years now.

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    A response from an "Official 'FamilySearch' Representative" on the matter is:

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    "We are aware of these record access issues and several teams are working to address the problems. Thanks for your patience.

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    https://getsatisfaction.com/familysearch/topics/403-record-access-denied-on-1870-us-census-hnt#reply_20452597

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    I hope this helps.

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    Brett

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  • User15840363034021580211
    User15840363034021580211
    March 12, 2020

    Just wanted to share that I have encountered a similar problem with the same census databases, 1860 & 1870. I have found that general person searches​ for individuals known to be enumerated in 1860 & 1870 will not return theses two databases as options under the 'collectons' tab. Thus I am restricted from investigating anyone using these two databases. My queries to FS about this and about loss of access to viewing census images have not been adequately addressed.

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