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Blocked???

Erico Mascarenhas Mendonca
Erico Mascarenhas Mendonca ✭
December 23, 2022 edited July 9, 2024 in General Questions

Hi,

After a few months away, I got back to try and look up some new data on relatives... and I'm getting a blocked access message:

========

Access Denied

Error 15

www.familysearch.org

2022-12-23 19:26:29 UTC

What happened?

This request was blocked by the security rules

Your IP: 189.61.72.164

Proxy IP: 45.223.172.251 (ID 10987-100)

Incident ID: 987000980565660396-1116508424043698311

There are several reasons this error may have occurred. The following may resolve the issue.

  • Open your web browser in an Incognito/Private window.
  • Use a mainstream browser if you are not already such as Chrome, Firefox, or Safari.
  • Disable your VPN if you use one.

==========

Interestingly, I can browser the community site (where I'm posting this).

Why would I be blocked? It's a regular 500mbit home cable connection.

0

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    December 23, 2022

    Quite a few people have reported the problem. It's not YOU being blocked.

    Clear your FamilySearch cookies, close and reopen your browser, and you should be fine.

    0
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