Why am I getting an "Error 15".
Why am I getting an "Error 15". Am I doing something wrong? Help!
Richard Dec 20, 2022
Best Answer
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Sue,
I get the message any time I try to log into FamilySearch. At the moment Family Search is working, I can log in as normal. It may be a coincidence but at the same time Family Search started working I removed Norton Anti Track. Anti Track has caused me problems before and it is known to slow down computers.
Thanks for your quick response,
Richard
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Answers
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At what point are you getting that message Richard ?
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Clear your cookies in the browser you are using. Then close and reopen the browser. You should be fine.
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Very pleased that things are working for you again Richard. Don't ever hesitate to get in touch with us if you need help. The Norton Anti Track may well be a co-incidence, but we will look into it for future reference. And remember the tip to clear your cookies - this should be done on a regular basis. Best wishes for a peaceful and enjoyable Christmas.
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