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Why am I getting an "Error 15".

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RichardJamieson2
RichardJamieson2 ✭
December 20, 2022 edited July 11, 2024 in FamilySearch Account

Why am I getting an "Error 15". Am I doing something wrong? Help!

Richard Dec 20, 2022

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  • RichardJamieson2
    RichardJamieson2 ✭
    December 20, 2022 Answer ✓

    Sue,

    I get the message any time I try to log into FamilySearch. At the moment Family Search is working, I can log in as normal. It may be a coincidence but at the same time Family Search started working I removed Norton Anti Track. Anti Track has caused me problems before and it is known to slow down computers.

    Thanks for your quick response,

    Richard

    0

Answers

  • Sue Black
    Sue Black ✭
    December 20, 2022

    At what point are you getting that message Richard ?

    0
  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    December 20, 2022

    @RichardJamieson2

    Clear your cookies in the browser you are using. Then close and reopen the browser. You should be fine.

    1
  • Sue Black
    Sue Black ✭
    December 21, 2022

    Very pleased that things are working for you again Richard. Don't ever hesitate to get in touch with us if you need help. The Norton Anti Track may well be a co-incidence, but we will look into it for future reference. And remember the tip to clear your cookies - this should be done on a regular basis. Best wishes for a peaceful and enjoyable Christmas.

    0
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