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Please help me unlock my tree

FeliciaFlagg
FeliciaFlagg ✭
December 16, 2022 edited July 11, 2024 in FamilySearch Account
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I’ve been researching for over 20 years and have had my account along time. This is the second time I’m reporting that I can not see my family tree. I can log in but can not see my tree. I’m very frustrated that this hasn’t been fixed. I do not know what happened. I keep refreshing page and keep getting this page.

0

Answers

  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    December 16, 2022

    Have you tried it in a different browser or on a different device?

    If it works there, then clearing your FS-related history (cache and cookies) should restore functionality in the original browser.

    1
  • OConnorAnne1
    OConnorAnne1 ✭✭✭
    December 16, 2022

    Hi Felicia,

    Looks like you clicked on a link in an email and you are not actually signed in to FamilySearch. Sign in and see if it will open.

    0
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