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I can get on familysearch it has errors and will not ket ne change my password or even with my I'd

linda whitledge
linda whitledge ✭
December 10, 2022 edited July 11, 2024 in FamilySearch Account

Lock or blocked

I am no longer get on family search anymore says securty reason blocked by impervia

Can you tell me why

0

Answers

  • genthusiast
    genthusiast ✭✭✭✭✭
    December 10, 2022 edited December 11, 2022

    @linda whitledge

    FamilySearch wants to keep your login secure. If you have forgotten your login you might try:

    https://www.familysearch.org/en/help/helpcenter/article/i-forgot-my-familysearch-password-or-username

    If that is not the problem then I would recommend you Contact FamilySearch by phone if available from your location and speak with someone in the Accounts department. If phone support is not an option in your area - your post here should be routed to the appropriate department (wait for FamilySearch to contact you here on this Community post or through Community messaging - see a red dot by the envelope icon in the upper right-hand corner of Community).

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