Merge Duplicate by ID

tylerwalton1

For the past few weeks I've been trying to merge my living father's two duplicate records (LNX8-R3S and LXK2-TD4) into this correct record (GF37-SDR) but I continue to get an error message that says: "There was an error reading data from the server. Please try again later." And, as stated, this has been happening for a few weeks (through Google Chrome).

I also tried this through Microsoft Edge, Google Incognito, and my wife's pc, with the same result. I tried on my mobile, but I don't get the Merge Duplicate by ID option where the Help says I should (under the three dots top right on the Details page).

Please help so I can get my 85 year-old father started for the first time in his life now that he's expressed interest.

MergeByID Erro_2022-11-20.png

genthusiast

You will be unable to merge living IDs created in different accounts' private living space during the lifetime of the person those IDs represent. This is as designed - allowing anyone to create private IDs of living persons. Unless there is a new feature of which I am unaware this has been the case since living profiles could be created.

Here is a Help Center document about this:

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-merge-duplicates-in-my-private-space-in-family-tree

The Merge by ID document does not mention this - which could be misleading...

tylerwalton1

Thank you very much! It would be much more helpful if the app would simply reply with a similar error msg instead of what it provides that does not help the user at all.

MaileLoveland

Mod note - @tylerwalton1 Thank you for bringing this to our attention. A message has been sent to the creators of that article for a possible update.