Home› Welcome to the FamilySearch Community!› FamilySearch Help› Family Tree

Merge Duplicate by ID

tylerwalton1
tylerwalton1 ✭
November 21, 2022 edited November 21, 2022 in Family Tree

For the past few weeks I've been trying to merge my living father's two duplicate records (LNX8-R3S and LXK2-TD4) into this correct record (GF37-SDR) but I continue to get an error message that says: "There was an error reading data from the server. Please try again later." And, as stated, this has been happening for a few weeks (through Google Chrome).

I also tried this through Microsoft Edge, Google Incognito, and my wife's pc, with the same result. I tried on my mobile, but I don't get the Merge Duplicate by ID option where the Help says I should (under the three dots top right on the Details page).

Please help so I can get my 85 year-old father started for the first time in his life now that he's expressed interest.

MergeByID Erro_2022-11-20.png


0

Best Answer

  • genthusiast
    genthusiast ✭✭✭✭✭
    November 21, 2022 edited November 21, 2022 Answer ✓

    You will be unable to merge living IDs created in different accounts' private living space during the lifetime of the person those IDs represent. This is as designed - allowing anyone to create private IDs of living persons. Unless there is a new feature of which I am unaware this has been the case since living profiles could be created.

    Here is a Help Center document about this:

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-merge-duplicates-in-my-private-space-in-family-tree

    The Merge by ID document does not mention this - which could be misleading...

    3

Answers

  • tylerwalton1
    tylerwalton1 ✭
    November 21, 2022

    Thank you very much! It would be much more helpful if the app would simply reply with a similar error msg instead of what it provides that does not help the user at all.

    1
  • Maile L
    Maile L mod
    November 22, 2022 edited December 9, 2022

    Mod note - @tylerwalton1 Thank you for bringing this to our attention. A message has been sent to the creators of that article for a possible update. Please also see https://www.familysearch.org/en/help/helpcenter/article/why-do-merges-fail-in-family-tree

    0
Clear
No Groups Found

Categories

  • 24.7K All Categories
  • 25.9K FamilySearch Help
  • 130 Get Involved
  • 2.8K General Questions
  • 458 FamilySearch Center
  • 485 FamilySearch Account
  • 4.8K Family Tree
  • 3.7K Search
  • 4.9K Indexing
  • 687 Memories
  • 340 Other Languages
  • 34 Community News
  • 6.9K Suggest an Idea
  • Groups