Reference page problem

Joseph Lloyd Costner

I was trying to look at the reference pages on the Rhodesia—Voter Registration, 1938–1973 project, but when I selected it, the reference image box said that the "Image is currently Unavailable (Forbidden)." Is something wrong with the reference images or are they now forbidden for further usage?

karenrasmussen

@Joseph Lloyd Costner

https://www.familysearch.org/search/catalog/497766?availability=Family%20History%20Library

I was able to access the images without a problem both from the catalog page and the collection page. Records of voters for Rhodesia, 1938-1973

Were you signed in? Maybe clear cookies?

JudithLebzelter

Hello,

I am having the same issue with my current batches:

Magyarország, Bács-Kiskun—Polgári anyakönyvek, 1895–1973 [B rész][M3RQ-BL3]

I have tried in 2 different browsers (Chrome & Safari) and in a new incognito window bit it is always "Image currently Unavailable (forbidden)". I did not have this issue on the previous batch from 2 days ago.

How do we get technical support? We need permission to see these images from the indexing tool.

Julia Szent-Györgyi

@JudithLebzelter, have you tried reloading, and/or looking at it in a different browser? "Forbidden" messages on FamilySearch are almost always the result of temporary glitches or connectivity problems. In any case, the shared batch works perfectly well for me; it's a 1904 marriage record from Baja, so it's not restricted in any way.

Joseph Lloyd Costner

Don't know what happened, but it seems to have worked itself out. thanks anyway for your advice