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Reference page problem

Joseph Lloyd Costner
Joseph Lloyd Costner ✭
November 18, 2022 edited August 16, 2024 in Get Involved/Indexing

I was trying to look at the reference pages on the Rhodesia—Voter Registration, 1938–1973 project, but when I selected it, the reference image box said that the "Image is currently Unavailable (Forbidden)." Is something wrong with the reference images or are they now forbidden for further usage?

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  • karenrasmussen
    karenrasmussen ✭✭✭
    November 19, 2022

    @Joseph Lloyd Costner

    https://www.familysearch.org/search/catalog/497766?availability=Family%20History%20Library

    I was able to access the images without a problem both from the catalog page and the collection page. Records of voters for Rhodesia, 1938-1973

    Were you signed in? Maybe clear cookies?

    0
  • JudithLebzelter
    JudithLebzelter ✭
    November 19, 2022

    Hello,

    I am having the same issue with my current batches:

    Magyarország, Bács-Kiskun—Polgári anyakönyvek, 1895–1973 [B rész][M3RQ-BL3]

    I have tried in 2 different browsers (Chrome & Safari) and in a new incognito window bit it is always "Image currently Unavailable (forbidden)". I did not have this issue on the previous batch from 2 days ago.

    How do we get technical support? We need permission to see these images from the indexing tool.

    0
  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    November 19, 2022

    @JudithLebzelter, have you tried reloading, and/or looking at it in a different browser? "Forbidden" messages on FamilySearch are almost always the result of temporary glitches or connectivity problems. In any case, the shared batch works perfectly well for me; it's a 1904 marriage record from Baja, so it's not restricted in any way.

    0
  • Joseph Lloyd Costner
    Joseph Lloyd Costner ✭
    November 22, 2022

    Don't know what happened, but it seems to have worked itself out. thanks anyway for your advice

    0
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