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IMPORTING ( ROOTSMAGIC8 )

Christopher51
Christopher51 ✭
November 7, 2022 edited November 9, 2022 in Family Tree

For some reason or another, I can't seem to import the data from here onto my ROOTSMAGIC8 app? Is anyone else having the same problem?


Warmest Regards,

Christopher

Tagged:
  • Transferring information from 'RootsMagic' to Family Tree
  • import;gedcom
0

Answers

  • Graham Buckell
    Graham Buckell mod
    November 8, 2022

    I have tried it without success as well. I tried a different program (Family Tree Maker) and that is functioning fine so I suspect that the problem is at the Rootsmagic end.

    0
  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    November 8, 2022 edited November 8, 2022

    You likely need the latest release of RootsMagic 8.

    I also had trouble pulling data from Family Tree with RootsMagic 8 released just a few weeks ago. The latest release fixed it.

    0
  • Graham Buckell
    Graham Buckell mod
    November 8, 2022

    I updated mine before trying and it still did not work! Perhaps the bug persists in the free version.

    0
  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    November 9, 2022

    The latest release of the RootsMagic 8 free version is working for me to import from Family Tree.

    Perhaps @Christopher51 could share some screenshots reflecting the specific problem they are having.

    0
  • Graham Buckell
    Graham Buckell mod
    November 9, 2022 edited November 9, 2022

    This is the error message I get

    image.png


    0
  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    November 10, 2022

    And clicking Retry a few times doesn't help?

    I have an import running now. It halts once in a while with the same message, I wait a bit and click Retry, and it continues running.

    0
  • Graham Buckell
    Graham Buckell mod
    November 11, 2022

    Tried retry several times without success.

    0
  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    November 11, 2022

    Report the problem to RootsMagic technical support?

    0
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