LOST DATA

RICHARD7836

HI

FS WOULD NOT TAKE MY SIGN IN AND DID NOT SEND RESET TO MY EMAIL AFTER THREE TRIES

I SIGNED IN AS A NEW PERSON BUT NOW I DO NOT HAVE MY DATA THAT I HAD PUT INTO MY TREE CAN I GET THAT INFO BACK TO ME????

do i have to start all over???

Thanks

Richard

Carla Tobler

@RICHARD7836

Thank you for posting your question in the Community regarding access to your account.

You will receive the best service for sign-in issues by calling our toll free number. Here is the information you can see when going to our Help Center, clicking on Contact Us, and then clicking the the Map of North America and Canada.

Your original account with the data you added still exists, so with help from FamilySearch Support, you should be able to access it again.

Best wishes.