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RICHARD7836
RICHARD7836 ✭
October 23, 2022 edited October 23, 2022 in FamilySearch Account

HI

FS WOULD NOT TAKE MY SIGN IN AND DID NOT SEND RESET TO MY EMAIL AFTER THREE TRIES

I SIGNED IN AS A NEW PERSON BUT NOW I DO NOT HAVE MY DATA THAT I HAD PUT INTO MY TREE CAN I GET THAT INFO BACK TO ME????

do i have to start all over???

Thanks

Richard

0

Answers

  • Carla Tobler
    Carla Tobler mod
    October 23, 2022 edited October 23, 2022

    @RICHARD7836

    Thank you for posting your question in the Community regarding access to your account.

    You will receive the best service for sign-in issues by calling our toll free number. Here is the information you can see when going to our Help Center, clicking on Contact Us, and then clicking the the Map of North America and Canada.

    Hours of operation2.jpg

    Your original account with the data you added still exists, so with help from FamilySearch Support, you should be able to access it again.

    Best wishes.


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