*ERROR LOADING IMAGES - PLEASE TRY AGAIN LATER*
So frustrating - Unable to see (load) images from military, immigration, census, births, deaths, Japan immigration cards, etc - This is a website problem - Please fix this problem, please fix this problem - Interfering with me contributing my skills, knowledge, postings on this website
Answers
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Hello again,
It's now been 24hrs & I still can not access database images from my established, 2 1/2 year old account. However, someone suggested creating a new account to see if that new account worked.... & it did! It appears that some type of security protocol is blocking particular accounts for no apparent reason.
Can a moderator please acknowledge this message & pass it along to tech support/engineers?
Thank you,
Steven
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1:49 PM Central time. I have been having the same problem for 24 hours. Please fix this problem or suggest a solution. Perhaps a person from IT can respond? We would like to get on with our research.
Thank you!
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Many thanks to all of you reporting this error! We have forwarded your information to the appropriate department to get this error fixed. Be aware that you may be contacted through direct messaging (the envelope next to your profile picture) for more information to help the engineers resolve the issue.
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My account also cannot access any images on FamilySearch with the same error message over the past two days. Before the error occurred sporadically, and could be cleared by closing the browser window.
The same problem appears on multiple computers, and all browser types (Firefox, Chrome, and Edge) but does not appear (except for the sporadic error) on a different account. Logging out, and back in does not help.
The rest of the website appears normal.
Thanks
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