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Search results page jumps

Gail Swihart Watson
Gail Swihart Watson ✭✭✭✭✭
September 20, 2022 edited July 27, 2024 in Search

I'm on a MacBook Pro using Microsoft Edge, and as of yesterday, when I do a search, the results page jumps up and down with around half second intervals. In order to click an option I have to hover my mouse over a spot where it jumps to and then click as fast as I can when the link is there. If I miss, the wrong source opens up or nothing opens up.

EDIT: It's the tool bar containing "Records, Images, Family Tree, Genealogies, Catalog, Books and Wiki" that appears and disappears which causes the rest of the page to go up then down with around half second intervals.

I switched from Chrome to Edge because of problems. What is going on???

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Answers

  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    September 20, 2022 edited September 28, 2022

    Hmm: my results page doesn't have that menu line unless I close the inputs panel.

    Untitled Image Untitled Image

    Is the method by which they're hiding/supressing it misbehaving somehow?

    Both Chrome and Edge ought to work fine, as long as they're reasonably up-to-date versions, so I suggest a first pass of basic browser maintenance: update them, clear your FS-related history (cache and cookies), then try again.

    (I'm using Firefox in Windows, so I can't replicate your environment.)

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  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    September 23, 2022

    I have seen that jumpy behavior intermittently for months, with different browsers. When it starts I go do something else for a while, and when I try again it is back to normal. So it isn't the browser's fault. I saw it most recently yesterday.

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  • Gail Swihart Watson
    Gail Swihart Watson ✭✭✭✭✭
    September 23, 2022

    It still does it, and I've got too many cookies saved in Edge to clear the cache. I'm using two different browsers now for FamilySearch, Chrome and Edge, which I don't like. I prefer to keep FS and Ancestry separated by using different browsers. Some how it keeps me grounded when I'm researching in tandem, all the tabs in one window are FS all the tabs on the other are Ancestry. But, I'm surviving. I may open up firefox and try it.


    It literally started doing this Sep 19. Thanks for the advice both of you!

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