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Cannot access the tree information in Japan

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  • Mute
Wallace517
Wallace517 ✭
September 20, 2022 edited July 11, 2024 in FamilySearch Account

Hello! I live in Japan(but I'm a Brazilian) and my account is not authorized. I get this message every time I click “view tree” too.

"FamilySearch Family Tree is accessible in Japan only to authorized FamilySearch users. Please contact FamilySearch Support at https://community.familysearch.org/ and provide your username to activate your account."

Could anyone activate my account?

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Answers

  • Kerijy
    Kerijy ✭✭✭✭
    September 20, 2022

    Hello @Wallace517

    Your account has now been authorized to access Family Tree from Japan. Please wait 30 minutes from the posting of this message and then you should be good to go.


    kind regards

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