Merging Difficulties
A guest sent the following: "After you merge a person, you cannot go back to where you were, but rather you have to close out and re-enter. This does take up a lot of time and is inconsistent with your program which is very good except for this. Also, you cannot cut and paste a persons ID number and put it in the merge field. It has to be typed, not copied and pasted. Can you fix these issues?" Any helpful comments I will pass along to this guest.
Answers
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I don't have trouble with anything he is saying. Merging leaves me at the detail of the survivor of the merge. I always copy and paste the ID number, including several times today, into the merge field.
You need more information: What device is he using? What operating system? What browser? Or is he using the mobile app? Can he give an example of his exact workflow?
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Also, you cannot cut and paste a persons ID number and put it in the merge field. It has to be typed, not copied and pasted.
In the past week, I am seeing on the web interface that copy paste of PIDs into the Merge By ID tool has included an invisible extra character, so the pasted PID is invalid. I am a very frequent user of that tool, and this is a brand new bug. Usually, I am copying the PID from within the Source Linker, where on the right side PIDs are displayed but lack the pop-up Copy ID tool; I find and merge a lot of duplicates while attaching records. My work-around: I cut and paste as usual, then a single backspace/delete key press removes the pasted invisible character and makes the PID valid.
That said, it sounds like the contributor may be using the smartphone app. There, if I start a merge from the profile that gets merged away, I then end up on an Unavailable Page. I can only back out to the Recents list. Very often, the other duplicate I just merged was not a profile I visited recently, so the post-merge PID does not appear on the Recents list. This is an old bug / omission I have not yet sent to the engineers. Perhaps mods here could escalate this for me?
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