The computers at my Familys History Centre Dont Work
I am in Sydney Australia at Hyde Park and we have 10 PC's that are in various states of dodgy connectivity. I am in today and cannot access films as it does not recognize that the PC is in a family history library and I cannot access a film, whilst the PC next to me is able to. The Premium sites keep locking us out making it next to impossible to access records. The volunteer running the center is unable to get support - how can we get this fixed
Answers
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I am not connected with FamilySearch
The Contact details for Australia are in
On another post it was suggested by a moderator located in Queensland "Would you like to set up an online consultation when you are next able to be in your FHC and we will help you through the process" https://community.familysearch.org/en/discussion/comment/464220/#Comment_464220
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Unfortunately the support number you give there is not a valid Australian number - the fact is that the machines are not set up correctly or there are issues on their network, I know how to browse mand have done it in the same location on several occasions - what is required is a technician to go in and to fix the implementation issues. One of the PC's has a clear hardware fault and another has not been upgraded from Windows 7 which is no longer supported. Also the support number on the sticker on the PC have been disconnected
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Unfortunately the support number you give there is not a valid Australian number
@gmauchan If you are referring to the links I posted I don't think there was a telephone number listed for Australia, the only telephone number I can see is for Japan. Did you carefully read what was there?
According to the links I posted, you have a choice of an email contact, or scheduling a meeting (which I think is a Zoom type arrangement). If you look at the second link I posted, perhaps you could contact that moderator involved in that topic for advice via the Community private message system.
I am not a LDS church member, from what I have read on this Community the Family History Centre must be part of a church parish, or whatever the LDS terminology is. The impression I get is that In the church structure there should be someone responsible for IT matters.
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In other parts of the world, there is specific support for FHC issues. With computer issues also there is an expectation to look to Stake Technology Specialists.
The phone support is, as stated, for Japan. There are other methods of seeking support. See
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My Suggestion:
You need to schedule an appointment. (Click on question mark, then contact us, then click on Australia on the map, etc.) Then type in your concerns. There are very helpful and skilled people available to help you get your computers where they should be. They will be able to schedule a time when both you and the tech have several hours to work on the computers. (probably 3 computers or so at a time)
In our center we just re-imaged 7 computers. Most of the work is done by the tech who remotely works on the computers, but you will need to be there at least at the beginning--for several hours. You will need a clean flash drive I think min of 16 G.
Also, be sure you are a member of the Family History Center Technical Support Group in Communities.
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Hi I am not a Church Member so have no ability to work on the fix - the person who runs the centre is having difficulties in obtaining support - she has reported the issues several times over the last 3 years.
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