Family Tree App will not allow sign
I was asked today by a sister, who had until a few months ago been able to log into her Family Tree App, but it has stopped about the time that the membership account and familysearch were separated. She logs into her familysearch account using her membership log in, and not her familysearch log in. I am not sure that they were the same previously.
She can still log into familysearch on her desktop using membership log in, but when she tries to log into the family tree app it says incorrect log in / or password. This has happened to her husbands mobile app also.
Can someone direct me what to advise her?