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FamilySearch App lagging and crashing

Chris Premo
Chris Premo ✭
August 23, 2022 edited July 12, 2024 in Family Tree

Is anyone else having issues with the FamilySearch App. Mine constantly locks up and crashes, or had extreme lags in processing updates. I have version 4.5.4 installed on an iPhone Xr IOS 15.6.1. I have 34 GB of available storage so that isn't the issue. I've downloaded the 6-generation pedigree, uninstalled, powered off the phone, etc.


None of the normal trouble shooting steps help at all. Any suggestions/

0

Answers

  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    August 23, 2022

    Yes, the app is locking up for other users.

    0
  • Liz Voehringer
    Liz Voehringer ✭
    August 23, 2022

    I’ve had same issue for a few months. It happens on my iPhone and iPad, a little less frequently on PC. It kept me from participating as much with the 1950’s Census indexing. Perhaps that and also introduction of new profiles is affecting the program.

    0
  • Chris Premo
    Chris Premo ✭
    August 23, 2022

    Has Tech support offered any insight as to why or if a resolution is in the making?

    0
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