Home› Welcome to the FamilySearch Community!› FamilySearch Help› FamilySearch Account

Patron not able to sign into the community.

Bob Gowans
Bob Gowans ✭
August 5, 2022 in FamilySearch Account

When attempting to access the community my friend continues to get an error message telling her to Register or Sign in. She is already signed into Family Search. We cannot sign in.

0

Best Answer

  • AnneLoForteWillson
    AnneLoForteWillson mod
    September 13, 2022 Answer ✓

    Have you tried to sign in lately? This Sign in/Register error was brought to the attention of our engineers and should have been fixed as of Aug 30th. Are you able to get in to FamilySearch Community now?

    0

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    August 5, 2022 edited August 5, 2022

    You can be signed in to FamilySearch and not signed in to the Community. It is 2 separate sign-ins. In fact, you can even use different sign-ins (different username/password) for the 2.

    0
  • Steve Walker16
    Steve Walker16 mod
    August 8, 2022

    @Áine Ní Donnghaile thanks for answering Bob's question @Bob Gowans. We are looking for Bob's friend to join us here in the Community. In addition, there are several Groups in the Community that may be able to answer questions regarding specific questions for both Bob's and his friend's needs. The various Groups can be found under the area entitled Groups at the top of the FamilySearch Community page.

    0
  • Bob Gowans
    Bob Gowans ✭
    August 8, 2022

    Signing in is the problem, solving the error message, which seems to have been a common problem after reading several other questions and responses, may be the answer.

    0
  • Bob Gowans
    Bob Gowans ✭
    September 16, 2022

    It worked tonight! thank you for your help.

    0
  • AnneLoForteWillson
    AnneLoForteWillson mod
    September 16, 2022
    https://community.familysearch.org/en/discussion/comment/471028#Comment_471028

    Great! So glad that you and your friend can join us here!

    0
  • Steve Walker16
    Steve Walker16 mod
    September 16, 2022

    @Bob Gowans @AnneLoForteWillson

    Bob, we are glad to hear that you were to sign into the Community yesterday. Please continue to help your friend learn how to use the Community, there are some great resources that maybe useful in one's Family History research.

    0
Clear
No Groups Found

Categories

  • 29.9K All Categories
  • 24.1K FamilySearch Help
  • 122 Get Involved
  • 2.7K General Questions
  • 442 FamilySearch Center
  • 460 FamilySearch Account
  • 4.4K Family Tree
  • 3.4K Search
  • 4.6K Indexing
  • 634 Memories
  • 6.5K Temple
  • 321 Other Languages
  • 34 Community News
  • 6.6K Suggest an Idea
  • Groups