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Registering for the community

Herdsman Janet 1
Herdsman Janet 1 ✭
August 4 in General Questions

I am a Stake FH Consultant and cant find a solution for a patron,

She is attempting to join this community to ask for help, when she enters the community from Family Search it says "It looks like your new here register or sign in, either option takes her to a page that asks her to enter a username to be identified with, There is a box to type in, above that box was a red box which said something like "Integer unverified", now it just says "session expired", how can i solve this problem. Thanks.

0

Answers

  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    August 4 edited August 4

    I would recommend the patron restart the web app she is using now, or launch a different app and use that. Then register on Community.

    Community is a separate platform from the rest of FamilySearch, with a separate login, so the patron can use the same display name as on Family Tree, or a different one.

    0
  • millercarolann1
    millercarolann1 ✭
    August 4

    I have a friend who is running to the same problem. Is there a breakdown in the system?

    0
  • CJTobler
    CJTobler mod
    August 4

    @Herdsman Janet 1 and @millercarolann1

    We are sorry for the inconvenience this is causing. This is an issue that was recently reported to our Engineers. We hope the problem will be resolved soon.

    1
  • Annette Morgan
    Annette Morgan ✭
    August 7

    For me, this is a problem with Chrome, but not with Firefox.

    1
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