Source Linker problem may need engineer to fix
This historical record is not attaching to the tree. \
Clicking on the triangle produces a message about a link to another profile that does not complete.
Best Answer
-
It appears the engineers have fixed the problem.
In Family Tree I do a lot of deconflating and detangling, so I see probably 1 or 2 instances per week of the same index record attached to 2 or more Family Tree profiles. I am very familiar with these multiple link problems and how to correct them. The problem I reported here was new, and hopefully it is now gone for good.
0
Answers
-
@dontiknowyou She appears to be linked to another person in the same record.
0 -
She appears to be linked to another person in the same record.
The Source Linker was not able to show me that link.
0 -
Many problems in the Source Linker can be solved by moving the problematic person to the Focus Person spot. Doing that for Elizabeth on the right seems to allow everything to load properly:
Detaching the source for Frances from Elizabeth's record should allow you to then move the unattached source for Elizabeth into the Focus Person spot on the left, line it up with Elizabeth on the right, and attach it.
0 -
Would you all please stop telling me how it is supposed to work? I know how it is supposed to work. That's why I made this post. It isn't working like it usually works.
0 -
As stated, it most likely wasn't working because the source for Francis was attached to two people, that is both Nick's wife and his sister, a situation that should not have existed and is extremely difficult to do these days. A wrinkle in the data that is now going to be extremely rare and that can be fixed by users is not necessarily a bug that needs attention, even though it trips up the source linker. The profile ID not loading is also most commonly a temporary server overload problem rather than a bug. I'm glad to see you got everything attached properly.
I will admit that a problem with a community help system, is that you are going to get help unless you expressly include, "this is just for the engineers to peek at, I know how to fix this and will get the source attached in a few days after they look at it." I do that occasionally.
0