What does it mean when it says "This image is unavailable for online viewing at this time."
When trying to view film 1886857, I get the above message when I click on the camera with key icon from home. The thumbnails do come up (with the word Photo in them) and I can see that there are 981 images, screenshot below. However there is no indication of where I can go to view these digitized images. (These are all before 1807 from Poland and most images of that type are visible at a FHC or affiliate. Also, the births in these records are indexed so I even know the exact date I am looking for.)
Usually I get a message that I can only view the images at a FHC or an affiliate library. What does this unavailable message mean?
John from Canada
Usually this message indicates a temporary IT issue on FamilySearch's end. I suggest trying again tomorrow.0
I am not connected with FamilySearch
Searching for 1886857 in the Catalog gives 3 results for the various items on the films https://www.familysearch.org/search/catalog/results?count=20&query=%2Bfilm_number%3A1886857
Items 1-8 show a microfilm icon which means the item is not viewable digitally, items 9-10 give the message you have quoted above "Image unavailable". I do not know why some items have the microfilm icon and some say images not available, but I think the end result is the same. None of the images are available to view digitally.
Possibly items 9-10 would have been available to view at a FHC if they had not had the "bad luck" to be on a film whose other items weren't available digitally.1
I have come across similar problems before, but at this moment in time I am unable to check and see if your particular image has the same issue.
I have found that sometimes, these images only open on a Mac and not on a PC, so if you know of someone who uses a Mac, it might be worth a try. If this is the case, let us know and we can pass this on to the engineers for a solution.0
Anitra Whittle ✭✭✭
Hello @John Kaminski_1
Another reason that I have come across.
The LDS church (or the long name) has contracts with other libraries and document storage facilities. The Contract is not permanent usually. When it comes up for review, there may be changes in the nature of how we may or may not see the items in question; film, book etc.
If the contracts are agreed to but changed for some reason. Some revisions in the viewing of the items in question may be altered. Or may not even be presented in sources.
So we may not see the film in whole or in part. We might have to go to the Family History Center, or whatever. I don't know if this pertains to your film, but it is something to consider.