FHC Director has sadly died. Not sure who gets any emails sent now.
Answers
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I am not connected with FamilySearch
From the page https://www.familysearch.org/en/fieldops/europe-contact-us there is an email contact eu_support@FamilySearch.org, or you can schedule a meeting
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Thank you Maureen. This looks hopeful!
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Hello Julie
If you email the FHC Lead in Europe at uk_centresupport@churchservicemail.org
She will tell you what steps you have to take to gain access to the your Church Service Mail.
You will need to open this URL: https://www.churchservicemail.org
and on the screen appearing type in the assigned email address for the Chester FHC:
uk_chester@familyhistorymail.org You will be provided with a new password to gain access.
Cheerio for now!
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