Home› Welcome to the FamilySearch Community!› FamilySearch Help› FamilySearch Account

I can't log into the APPs "Family Tree" or "Memories"

David Otterstrom
David Otterstrom ✭
July 12, 2022 edited July 13, 2022 in FamilySearch Account

I can't log into the APPs "Family Tree" or "Memories" with my church account. The same user name and password work fine at familysearch.org

Tagged:
  • Memories app
  • Family Tree apps
  • login issue
0

Answers

  • Amy Archibald
    Amy Archibald mod
    July 12, 2022

    @David Otterstrom

    Please sign in to FamilySearch to see this article regarding the difference between Church accounts and FamilySearch accounts since September 2021:

    https://www.familysearch.org/en/help/helpcenter/article/familysearch-and-church-account-split

    0
  • Carla Tobler
    Carla Tobler mod
    July 18, 2022

    @David Otterstrom

    You may be better served if you will call FamilySearch regarding this username and password issue.

    United States 1-866-406-1830

    Live Phone Support:

    Monday - Friday 9 am - 6 pm

    0
  • SuzanneCampbell7
    SuzanneCampbell7 ✭
    August 28, 2022

    The app needs to be updated

    0
  • AnneLoForteWillson
    AnneLoForteWillson mod
    December 7, 2022

    The latest update of the FamilyTree App allows you to choose whether to sign in with your Church Account credentials OR your FamilySearch Account credentials.

    1
Clear
No Groups Found

Categories

  • 29.9K All Categories
  • 24.1K FamilySearch Help
  • 122 Get Involved
  • 2.7K General Questions
  • 442 FamilySearch Center
  • 461 FamilySearch Account
  • 4.4K Family Tree
  • 3.4K Search
  • 4.7K Indexing
  • 634 Memories
  • 6.5K Temple
  • 321 Other Languages
  • 34 Community News
  • 6.6K Suggest an Idea
  • Groups