Home› Welcome to the FamilySearch Community!› Ask a Question› FamilySearch Account

I can't log into the APPs "Family Tree" or "Memories"

David Otterstrom
David Otterstrom ✭
July 12, 2022 edited July 11, 2024 in FamilySearch Account

I can't log into the APPs "Family Tree" or "Memories" with my church account. The same user name and password work fine at familysearch.org

Tagged:
  • Memories app
  • Family Tree apps
  • login issue
0

Answers

  • Amy Archibald
    Amy Archibald ✭✭✭✭✭
    July 12, 2022

    @David Otterstrom

    Please sign in to FamilySearch to see this article regarding the difference between Church accounts and FamilySearch accounts since September 2021:

    https://www.familysearch.org/en/help/helpcenter/article/familysearch-and-church-account-split

    0
  • Carla Tobler
    Carla Tobler ✭✭✭✭✭
    July 18, 2022

    @David Otterstrom

    You may be better served if you will call FamilySearch regarding this username and password issue.

    United States 1-866-406-1830

    Live Phone Support:

    Monday - Friday 9 am - 6 pm

    0
  • SuzanneCampbell7
    SuzanneCampbell7 ✭
    August 28, 2022

    The app needs to be updated

    0
  • AnneLoForteWillson
    AnneLoForteWillson mod
    December 7, 2022

    The latest update of the FamilyTree App allows you to choose whether to sign in with your Church Account credentials OR your FamilySearch Account credentials.

    1
This discussion has been closed.
Clear
No Groups Found

Categories

  • All Categories
  • 42.7K Ask a Question
  • 3.3K General Questions
  • 568 FamilySearch Center
  • 6.7K Get Involved/Indexing
  • 640 FamilySearch Account
  • 6.5K Family Tree
  • 5.1K Search
  • 993 Memories
  • 2 Suggest an Idea
  • 473 Other Languages
  • 62 Community News
  • Groups