I can't log into the APPs "Family Tree" or "Memories"

David Otterstrom

I can't log into the APPs "Family Tree" or "Memories" with my church account. The same user name and password work fine at familysearch.org

Amy Archibald

@David Otterstrom

Please sign in to FamilySearch to see this article regarding the difference between Church accounts and FamilySearch accounts since September 2021:

https://www.familysearch.org/en/help/helpcenter/article/familysearch-and-church-account-split

Carla Tobler

@David Otterstrom

You may be better served if you will call FamilySearch regarding this username and password issue.

United States 1-866-406-1830

Live Phone Support:

Monday - Friday 9 am - 6 pm

SuzanneCampbell7

The app needs to be updated

AnneLoForteWillson

The latest update of the FamilyTree App allows you to choose whether to sign in with your Church Account credentials OR your FamilySearch Account credentials.