Home› Welcome to the FamilySearch Community!› FamilySearch Help› FamilySearch Account

Stake member cannot log in to Family Search without going through Church website

JulieVWilcox
JulieVWilcox ✭
July 11, 2022 edited July 12, 2022 in FamilySearch Account

A member of our stake is not able to log in to family search without going through churchofjesuschrist.org and logging in there. I have never heard of anyone having this type of problem...any suggestions?

0

Answers

  • Chas Howell
    Chas Howell ✭✭✭✭✭
    July 11, 2022 edited July 12, 2022

    @JulieVWilcox, what happens when she goes to familysearch.org and tries to sign in with her Church Account? Also maybe a Moderator could move this post to the "FamilySearch Account" category for more help.

    0
  • JulieVWilcox
    JulieVWilcox ✭
    July 13, 2022 edited July 13, 2022

    She told me it shows user name or password is incorrect when she tries to log in via family search - but same data works on church website, so they go to FamilySearch via that route. Could you, or someone else (moderator?) contact her.

    0
  • Carla Tobler
    Carla Tobler mod
    July 13, 2022

    @JulieVWilcox

    We deleted the members private information because this is a public forum. We made note of the information before that deletion.

    Also, we are sending you a private message regarding this issue.

    Best wishes.

    0
  • meike1
    meike1 ✭
    July 19, 2022

    A lot of member in my stake also has the same problem as Sis Julie.. can some one help? It's not just happen to a person.. but a lot (mostly)...

    0
  • Anitra Whittle
    Anitra Whittle ✭✭✭
    July 19, 2022

    Hello. I'm not sure this will help. First I always delete cookies. You could reset your familysearch.org password and username. Maybe that would help.

    However some time ago we were notified we needed two accounts one for church and one for FamilySearch.

    As a Church member, you can still sign in to the FamilySearch.org website with your Church Account. On the sign-in page, click Sign In with Church Account. This will allow you to continue to use one sign-in for all Church web properties. Note: If you created a brand new account after September 13, 2021, you must create a separate FamilySearch account in order to sign-in to the FamilySearch mobile apps (including Family Tree and Memories).

    https://www.familysearch.org/en/help/helpcenter/article/familysearch-and-church-account-split

    I find these sign in problems difficult. I called the help line for one of our Midvale Family History Center visitors to resolve the problem for her. They did a great job. Family Search support for the US is 866-406-1830.

    Anitra 😊

    2
Clear
No Groups Found

Categories

  • 30.1K All Categories
  • 24.2K FamilySearch Help
  • 125 Get Involved
  • 2.7K General Questions
  • 442 FamilySearch Center
  • 461 FamilySearch Account
  • 4.4K Family Tree
  • 3.4K Search
  • 4.7K Indexing
  • 639 Memories
  • 6.5K Temple
  • 322 Other Languages
  • 34 Community News
  • 6.6K Suggest an Idea
  • Groups