Problem with Partner Access to Ancestry.com
I was helping a member patron create her free account with Ancestry.com via the partner access. She was logged in to her family search account and we followed all instructions as usual. Then when she logged in to Ancestry.com she could not see the details for the record hints - instead had a message to get a free trial or "sign up now" to upgrade her account. Can anyone tell us what went wrong? How can I help her get full access to ancestry.com? I have no idea what went wrong.
Hoping for a quick fix on this one.