Portal operations on FamilySearch
Periodically, we have non-member patrons come in to use the Portal to access images they cannot see from home. As often as not, after signing into FamilySearch though the Portal, they still cannot see the image they are looking for in their research.
On occasion, members will allow use of their own account to help the patron find the image they need for their research. We realize this is not a recommended procedure but it happens occasionally.
When images are blocked from being viewed by anyone except a member of the Church, is possible for FamilySearch to just say that in some kind of information screen? That would at least prevent a non-member patron from making a needless trip to the FHC and avoid an uncomfortable situation when a member staff worker has to tell someone they cannot use their sign in credentials to view the material they are interested in.
Columbia, Maryland Family History Center