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Find A Grave Index Is Broken?

Mark.B.Hansen
Mark.B.Hansen ✭
June 24, 2022 edited June 24, 2022 in Search

Starting today, when there is a Research Help with a Find A Grave recommendation and I click on it, it now looks like this:

image.png

And when I click on a Find A Grave source that is already attached, it looks like this:

image.png

Can you please fix it right away? It worked normally yesterday. Thank you.

0

Best Answers

  • Mark.B.Hansen
    Mark.B.Hansen ✭
    June 25, 2022 Answer ✓

    Thank you, Aine. It's still broken today on my computer. So I tried it on a different computer and it worked correctly. That must mean something changed on my primary computer to cause this. I have no idea how to find the problem. But it's obviously on my end. Sorry to have reported this in error.

    0
  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    June 25, 2022 Answer ✓

    @Mark.B.Hansen, have you tried it in a different browser on the original computer? That's often the quickest way to diagnose a problem caused by a corrupted cookie or saved file. For some reason, FamilySearch is particularly prone to these: a momentary internet glitch causes an error, which your browser then "helpfully" saves and keeps offering up. You need to clear your FS-related history (cache and cookies) from the browser to force it to fetch an uncorrupted version of the file.

    2

Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    June 24, 2022 edited June 24, 2022

    @Mark.B.Hansen

    Findagrave items do not look like that for me. Here's the burial information for Rebecca Frances Love:

    image.png

    And for Verne O Weller:

    image.png


    1
  • Mark.B.Hansen
    Mark.B.Hansen ✭
    June 25, 2022

    Thank you, Julia. Your suggestion fixed my problem!

    0
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