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"attaching historical records" screen

LeslieFatheree
LeslieFatheree ✭
June 20, 2022 edited July 13, 2024 in Family Tree

Why is this screen only coming up as computer language? When I try to attach a source, the screen comes up with things like {text}, or [date] and spinning things in the middle of it all. There is no way to utilize the screen. Any suggestions or reasons why this is happening? Thanks for any help!

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Best Answer

  • DianaHawks
    DianaHawks ✭✭✭
    June 20, 2022 Answer ✓

    @LeslieFatheree

    Leslie, we would suggest some housekeeping tasks, such as clearing cookies and past search data in whatever browser you are using. FamilySearch recommends Google Chrome. Make sure that your browser is up to date Latest version of Chrome is Version 102.0.5005.115

    If you still experience problems we suggest you send us a screen shot of the instance happening, the url of where it is occurring and the browser you are using.

    0

Answers

  • LeslieFatheree
    LeslieFatheree ✭
    June 28, 2022

    Thank you. I have cleared the site cookies. I will try clearing other data.

    0
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