I AM STILL BEING CHARGED FOR A TRIAL SUBSCRIPTION I THOUGHT WAS CANCELLED
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I WOULS KIKE A REFUND FOR THE TRIAL SUBSCRIPTION I THOUGHT I CANCELLED
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You are not being charged by FamilySearch - Family Search is FREE and always has been - there ARE NO trial memberships . . .
You must be referring to some other system like Ancestry.
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Thank you
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Thank you
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If it is Ancestry, here is a link to their help article about canceling memberships.
https://support.ancestry.com/s/article/Canceling-a-Subscription
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No it did not i have two charges on my CapitalOne account that I would like refunded since I canceled this account by chat
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@William Frederick Horn, once again: you are in the wrong place. This is FamilySearch's community forum, and FamilySearch is completely free of charge. Their website doesn't handle money in any form, ever.
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what was the description of the charge on your Capital One Account. ?
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William Frederick Horn I think you have enough information now to have realized that IF your Capital One charges actually say FamilySearch you need to contact Capital One and report the charges as fraudulent. The LAST thing you want to do is contact a fictitious and criminal "FamilySearch account support" phone number and authorize them to make credits to your credit card. They will not be who they say they are since you should realize by now that FamilySearch does not charge people to access their web sites. Please contact your Capital One account support people and sort this out. Hopefully your current card will be cancelled and will get a new one.
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Gail:
I really have to seriously doubt the bank charges actually read as "FamilySearch" - even if fraudulent - Im guessing it was just a case of like Ancestry or of of numerous other potential sites (who do actually have trial membership) and the user forgot to close their trial membership - and later when it showed up on their statement - they were confused as to which site it was for.
William: Please let us know.
Thanks
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You never know. If it started as a phishing email, then the name on the charges would have been taken from his other emails.
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this wasnt fraud - this was a trial membership he knew he had (from Ancestry??) (as per his own comments) - he probably just didn't cancel in time.
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This has been an interesting thread to follow, but @Gail Swihart Watson provided the best solution. Any time we have a credit card bill that we question, we should be working with that credit card company. They have tools to get to the bottom of scams or to verify whether or not a charge is legit because of timing. We have a knowledge article at FamilySearch that verifies we do not have "trial accounts", and anyone who has registered at FamilySearch knows that we don't even have a place in our settings where credit card information can be stored.
I am so grateful that our Help Center often has a knowledge article that can provide an answer for our guests.
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then why did i have to provide my bank card info to be able to search on this site? it said a free 7 day trial
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Carrie Ann71 I think you need to re-read everything in this thread. FamilySearch is free. If you accessed a page supposedly FamilySearch and a credit card was required, go report it to your credit card company. Also, make sure you aren't mixing up FamilySearch with Ancestry (which isn't free).
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