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Ancestry Institution quick link gone from FS person pages

Charlotte Noelle Champenois
Charlotte Noelle Champenois ✭✭✭✭
June 6, 2022 edited June 6, 2022 in FamilySearch Center

The Ancestry Institution quick link is no longer showing up with the other quick links on a person's FamilySearch person page.

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Answers

  • CHold
    CHold mod
    June 6, 2022

    @Charlotte Noelle Champenois

    I am assuming that you are in a Family History Center. The leader of the Family History Center needs to make sure that the FHC Portal is available on that computer. They can call in ad click on the FHC Queue and we can assist them. The FHC Portal tab needs to be available and then you need to sign into FamilySearch then the Ancestry Institution will be available.

    Hopefully this will help.

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  • BobChell
    BobChell ✭
    June 7, 2022

    As of June 7th you can no longer access ancestry institution at the FHC, if you try you will get the message "Sorry you have been blocked" and from what our director said it's all over the country.

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  • Sam Sulser
    Sam Sulser Community Manager
    June 9, 2022

    There is a known issue with the connection to the Ancestry Institution link in the Family History Centers. Ancestry is working to get this corrected and will hopefully get it back up soon. ☺️

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  • Charlotte Noelle Champenois
    Charlotte Noelle Champenois ✭✭✭✭
    June 15, 2022

    Thanks for the responses! I work in the Family History Library (in SLC, UT), and a missionary made me aware of the issue. She had noticed it on two different FHL computers, so it seems to be system-wide. The icon just no longer shows up where it used to.

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  • BobChell
    BobChell ✭
    June 15, 2022

    You can get ancestry institution now but it's like it was two weeks ago, you get the pop-up that says "checking your browser" each time you click a link and most of the time you can't get the image if there is one.

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  • christopherjamesbarker1
    christopherjamesbarker1 ✭
    June 22, 2022 edited June 22, 2022

    Yeah, we’re seeing the same at our FHC in Pontefract, England. Ancestry Institution looks like this when we try to view images of records.

    ImageIssue.png


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  • AshtonArdenJr
    AshtonArdenJr ✭
    June 22, 2022

    New York City FHC is having the same issue with not being able to see the images in Ancestryinstitution. Is there any idea of when this will be corrected?

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  • BobChell
    BobChell ✭
    June 30, 2022

    It will be corrected when everyone on FamilySearch pays for Ancestry.

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  • BobChell
    BobChell ✭
    July 20, 2022

    It looks like Ancestry is playing their games again, when I try to log in it says Sorry, you have been blocked is there no resolution for this it's been going on for months.

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