"New Portrait Processing"

van Reenen, Jacques Armand

I have tried to upload two portraits almost two weeks ago, one for my grandfather and one for my grandmother.

I keep getting this message; "New Portrait Processing".

Can anyone help?

Why is it not uploading?

With thanks,

Jacques

MDRMT

@van Reenen, Jacques Armand

We are eager to assist you with this, but require your Username so we can try to replicate and diagnose the difficulty you are having. Please post that information here.

In the meantime, it is always good to clear your cache and cookies from your computer just be be sure you are not suffering from all-too common problems. The following link will walk you through the steps to do that.

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

Looking forward to hearing back from you.

van Reenen, Jacques Armand

Thank you for your reply.

Herewith my UN: jacquesvr

I will in he meanwhile do the clear cache.