Attempt to attach record results in incompatible browser error from Familysearch

JeffLuke

I was trying to attach a record, and got the error below, saying that my browser is not supported.

I am using Firefox 100.0.02, which is the latest and greatest browser.

I hope Familysearch didn't really stop supporting Firefox...

Rebooted and get same error.

Here's a link to the record I was trying to attach

https://www.familysearch.org/search/ark:/61903/1:1:QV22-XNP8?treeref=KJ5X-6CH

Here's the error from Familysearch...

Julia Szent-Györgyi

I'm running the same version of Firefox and was unable to re-create your error. (For my test case, I found a Find A Grave memorial that hadn't been attached yet to my spouse's grandmother's brother: https://www.familysearch.org/ark:/61903/1:1:66MQ-L1V7.)

Gordon Collett

Looking at the image you posted, it is clear that something crashed after loading a minuscule fraction of the webpage. That browser notice must always be loaded as part of the page's source code but only displayed when the page is fully rendered if the browser being used really is incompatible, otherwise it is kept invisible.

JeffLuke

Thanks for the comments.

I was getting the same error last night, but this morning everything is working normally. I did not reboot or even close the same browser windows which did not work yesterday. Not sure why it works now, but happy that it is.

Gordon Collett

Since you didn't do any thing, and FamilySearch probably didn't do anything, most likely there was a problem with your internet connection and one of the dozens of servers between you and FamilySearch that was having the problem.