Site loading and linking problems
I've recently (past month or so) had issues with attaching sources. I get either "Error loading source: " or after I've attached the source it didn't attach. So I cleared cache, Chrome is up to date, all other settings are good. Adblock is off, popups allowed. Now I get spinning circles everywhere, my profile is inaccessible, and if I click something like https://www.familysearch.org/search/tree/name I get a 500 error Internal Server Error. The only place I have no issues connecting is the community and reviewing the 1950 census (which I've been doing a lot, particularly since I haven't been able to view or update my own tree. Any suggestions as to anything else I can try?
Answers
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Hi.
I have clicked on your link and had no problems searching for several names - no spinning circles or error 500 messages.
You mention clearing the cache, but have you cleared the cookies?. You could try using a different browser, while re-booting the computer has also been known to produce good results.
It may not work, but it's a simple fix and worth a try.
Kind regards,
Barry
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We are very sorry you are having difficulties with adding sources.
Your instinct to clear cache and cookies is spot on. Since that did not work with Chrome, please try another Browser (Edge or FireFox) using the most current version. The attached articles will give you other steps to take on various platforms.
We hope that this is useful to you and resolves your concerns.
If not, please reach out to us again.
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