Username AND password lost
An elderly ward member has requested help to start her family tree. The Family History Consultant has attempted to register her with Family Search, but the site informs her that there is already an account for this lady.
However, the lady in question, who needs extensive computer help, has no recollection of a previous account, her username, password and or the email address associated with the account. The only data available is her name and her church membership number.
A call has already been made to try to resolve this problem, but wasn’t successful - can anyone please shed some light on how this can be resolved?