My sign-in name is ncepeda1 or NoraCepeda, but I can't remember my password. Your offer to email me my previously used passwords cannot reach me, because my email address has changed since I first opened my Family Search account.
You should call for help:
One post has been edited to remove personally identifiable information.
I have a friend that has used Family Search in the past. They have lost their password and changed their phone number to recover the password.
How can this be resolved?
Hello @Huth Alister Ian
Have your friend contact FamilySearch Support.
You can contact by Support by clicking on the Question Mark ? (top right of the FamilySearch screen). Then click Contact Us. Click on your country of residence. Scroll down until you see the Schedule an Appointment Options.
I've used my same password and username for over 10 years and now there is a problem. I changed my password, but still, I can't sign in, only using the sign into church account at the bottom of the page and then I don't have the locked in for 2 weeks option. Could someone pleas
I am just another 'lowly' User/Patron ...
[ And, I happen to be a Member of the Church ... ]
Just in passing ...
Just in case, you were not aware ...
There has been a relatively RECENT "Split" of, Our CHURCH Account; and, Our 'FamilySearch' Account.
A "Change" in the "Password" of one, NO LONGER corresponds, in a "Change" in the "Password", of the other.
[ Like it used to ... ]
Here is a "Knowledge Article", in 'FamilySearch':
As such ...
That is the REASON, that we NO LONGER, have the "Option", to "Reset", our "Password", in 'FamilySearch', using our Membership number in the Church.
We now, ONLY have the options, to "Reset", our "Password", in 'FamilySearch', through/via, a ("Mobile") "Text" 'Message'; or, an "E-mail".
That Said ...
'Yes', we can STILL get access to Our 'FamilySearch' Account, through our "Church" Account ...
But, "Technically", there has been a ('Form' of) SEPARATION, between the two Accounts.
IF, one, has NOT, "Changed", one's "Password", between the two Accounts; THEN, same/same, all good.
That Said ...
IF, one, HAS, "Changed", one's "Password", between the two Accounts; THEN, that is where, things can go astray.
Nowadays, "Changes" in one's 'FamilySearch' Account, is handled, through 'FamilySearch' "Support".
Whereas, "Changes" in one's "Church" Account, is handled, through the "Global Help/Support Desk", of the "Church".
I hope, that this may help/assist, somewhat.