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Has something recently happened to make FamilySearch.org not work correctly?

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Bonnie G. Bailey
Bonnie G. Bailey ✭
May 18, 2022 edited July 16, 2024 in Family Tree

Sunday and today, Wednesday, I have tried several Find queries where I used search by ID. Every time I am given something went wrong message. When I search by name and then look for the correct ID I can find them in the system.

Also I have tried several times on the same two days to attach hints but I am given an error message so right now hints won't attach.

I have never had an issue doing either of these things before and nothing has changed on my end of the technology. If something has happened when do you expect things to begin working properly?

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  • Brett .
    Brett . ✭✭✭✭✭
    May 19, 2022 Answer ✓

    @Bonnie G. Bailey

    Bonnie

    Finally ...

    Now ...

    After All That ...

    The NEW "Find by ID", seems to be having some problems/issue, of late; as, reported by other Users/Patrons.

    IF, "Find by ID" feature/function/facility DOES NOT seem to be working, for whatever reason; THEN, I can I humbly suggest either of these Two (2) simple methods:

    [ 1 ]

    One can simply use the URL:

    https://www.familysearch.org/tree/person/details/[PID]

    Where, the [PID], is the specific KNOWN 'FamilySearch Person Identifier" (PID).

    IF, you have such a URL already displayed; &, want another; THEN, just CHANGE the [PID] at the end; &, Enter.

    That works just fine.

    And, is very quick and easy.

    I use it all the time.

    OR ...

    [ 2 ]

    Just use, the "Recents"; and, the TOP feature/facility/function of that, of "Enter Name or ID" (and, then, "Go")

    .... That is ALSO, simple; and, really easy; and, works EVERY time.

    .... Plus, that is for "Any" PID, ... NOT just one in one's "Recents" List

    image.png

    That also works just fine.

    And, is very quick and easy.

    And, it DOES NOT only find those, that one has accessed previously.

    I hope, that this may help/assist, somewhat.

    Brett

    0

Answers

  • Brett .
    Brett . ✭✭✭✭✭
    May 19, 2022

    @Bonnie G. Bailey

    Bonnie

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    Questions/Suggestions:

    [ 1 ]

    IF, you have not already; THEN ...

    An "Oldie"; but, STILL, often, a "Goodie" ...

    Have you to tried, 'Clearing', the 'Cookies'; &, the 'Cache', of your 'Browser' (&, even, 'Browsing History'), lately?

    It does not always work; but, more often than not it does ...

    [ 2 ]

    What, "Browser"; and, "Operating System", are you using?

    And, are the, "Browser"; and, "Operating System", that you are using,

    ▬ FULLY "Supported", by 'FamilySearch'?; and/or,

    ▬ "Up-to-Date"?

    [ ie. With the LATEST (or, in the least, the PREVIOUS ] "Versions" of each ... ]

    I principally use, the "Browser" of 'Google' "Chrome"; but, also, the "Browsers" of, (Often) 'Mozilla' "FireFox"; and, (Sometimes) 'Microsoft' "Edge", all with the "Operating System", of "Windows 10"; and, all with the LATEST "Versions" of each.

    IF, your, "Browser"; and, "Operating System", are NOT using the LATEST (or, in the least, the PREVIOUS ] "Versions", of each; plus, if your "Browser", is NOT fully supported, by 'FamilySearch'; THEN, you may (or, I suggest, WILL) have problems/issues, using 'FamilySearch'.

    Just my thoughts.

    Good Luck.

    I hope, that this may help/assist, somewhat.

    Brett

    0
  • Brett .
    Brett . ✭✭✭✭✭
    May 19, 2022

    @Bonnie G. Bailey

    Bonnie

    Furthermore ...

    Plus, for future reference ...

    Here are some "Knowledge Articles", in 'FamilySearch':

    Which internet browsers are compatible?

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    I got a message that the site does not support this browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    How do I set my cookie preferences?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    How do I delete cookies from FamilySearch?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    How do I delete all of the cookies and temporary files stored by my internet browser?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    Pages won't open on FamilySearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    How do I keep pop-up blockers from causing issues?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    Why is FamilySearch blank?

    https://www.familysearch.org/en/help/helpcenter/article/why-is-familysearch-blank

    https://www.familysearch.org/en/help/helpcenter/article/why-is-familysearch-blank

    I hope, that these may also help/assist, somewhat.

    Brett

    0
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