Troubles Uploading Pictures
I've uploaded many pictures in the past, but I'm having troubles Uploading Pictures to persons in family search. It keeps on giving me the error "there is a problem on our end. Try again later". It's been going on for a week. Ive tried uploading via phone, computer, and using various browsers with no luck. Is it a problem on my end or are others having difficulty uploading photos?
Answers
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Thank you for bringing this issue to our attention. You are not the only one having difficulty uploading photos. This problem will be investigated.
Best wishes.
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I am having the same problem. I can't upload pictures. I get that error message too.
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I am getting this when trying to upload photos. "An error occurred while uploading the file". I have been successful in the past.
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Same here too. Just tried, multiple times, to upload a profile picture of an ancestor and kept getting the message, "an error occurred while uploading the file". Please help!!
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I've tried multiple times to upload photos and keep getting 'an error occurred while...' Try many different times of day, photos are .jpg and not huge-- under 900KB.
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I think the computer algorithm behaves in an arbitrary fashion. Sometimes, it allows the photo to pass; other times, no. It really gives false "protection."
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