I keep getting a message saying " something went wrong" when trying to look at my Ancestors records
Welcome to the "Community.FamilySearch" Forum.
[ With what appears to be your first post ... ]
I am just another 'lowly' User/Patron ...
Just in passing ...
[ 1 ]
IF, you have not already; THEN ...
An "Oldie"; but, STILL, often, a "Goodie" ...
Have you to tried, 'Clearing', the 'Cookies'; &, the 'Cache', of your 'Browser' (&, even, 'Browsing History'), lately?
It does not always work; but, more often than not it does ...
[ 2 ]
What, "Browser"; and, "Operating System", are you using?
And, are the, "Browser"; and, "Operating System", that you are using,
▬ FULLY "Supported", by 'FamilySearch'?; and/or,
[ ie. With the LATEST (or, in the least, the PREVIOUS ] "Versions" of each ... ]
I principally use, the "Browser" of 'Google' "Chrome"; but, also, the "Browsers" of, (Often) 'Mozilla' "FireFox"; and, (Sometimes) 'Microsoft' "Edge", all with the "Operating System", of "Windows 10"; and, all with the LATEST "Versions" of each.
IF, your, "Browser"; and, "Operating System", are NOT using the LATEST (or, in the least, the PREVIOUS ] "Versions", of each; plus, if your "Browser", is NOT fully supported, by 'FamilySearch'; THEN, you may (or, I suggest, WILL) have problems/issues, using 'FamilySearch'.
Just my thoughts.
I hope, that this may help/assist, somewhat.
Here are some "Knowledge Articles", in 'FamilySearch':
Which internet browsers are compatible?
I got a message that the site does not support this browser
How do I set my cookie preferences?
How do I delete cookies from FamilySearch?
How do I delete all of the cookies and temporary files stored by my internet browser?
Pages won't open on FamilySearch
How do I keep pop-up blockers from causing issues?
Why is FamilySearch blank?
I hope, that these may also help/assist, somewhat.