I keep getting a message saying " something went wrong" when trying to look at my Ancestors records

ChristineTomlinson

Brett .

@ChristineTomlinson

Christine

Welcome to the "Community.FamilySearch" Forum.

[ With what appears to be your first post ... ]

I am just another 'lowly' User/Patron ...

Just in passing ...

Questions/Suggestions:

[ 1 ]

IF, you have not already; THEN ...

An "Oldie"; but, STILL, often, a "Goodie" ...

Have you to tried, 'Clearing', the 'Cookies'; &, the 'Cache', of your 'Browser' (&, even, 'Browsing History'), lately?

It does not always work; but, more often than not it does ...

[ 2 ]

What, "Browser"; and, "Operating System", are you using?

And, are the, "Browser"; and, "Operating System", that you are using,

▬ FULLY "Supported", by 'FamilySearch'?; and/or,

▬ "Up-to-Date"?

[ ie. With the LATEST (or, in the least, the PREVIOUS ] "Versions" of each ... ]

I principally use, the "Browser" of 'Google' "Chrome"; but, also, the "Browsers" of, (Often) 'Mozilla' "FireFox"; and, (Sometimes) 'Microsoft' "Edge", all with the "Operating System", of "Windows 10"; and, all with the LATEST "Versions" of each.

IF, your, "Browser"; and, "Operating System", are NOT using the LATEST (or, in the least, the PREVIOUS ] "Versions", of each; plus, if your "Browser", is NOT fully supported, by 'FamilySearch'; THEN, you may (or, I suggest, WILL) have problems/issues, using 'FamilySearch'.

Just my thoughts.

Good Luck.

I hope, that this may help/assist, somewhat.

Brett

Brett .

@ChristineTomlinson

Christine

Furthermore ...

Here are some "Knowledge Articles", in 'FamilySearch':

Which internet browsers are compatible?

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

I got a message that the site does not support this browser

https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

How do I set my cookie preferences?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

How do I delete cookies from FamilySearch?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

How do I delete all of the cookies and temporary files stored by my internet browser?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

Pages won't open on FamilySearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

How do I keep pop-up blockers from causing issues?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

Why is FamilySearch blank?

https://www.familysearch.org/en/help/helpcenter/article/why-is-familysearch-blank

https://www.familysearch.org/en/help/helpcenter/article/why-is-familysearch-blank

I hope, that these may also help/assist, somewhat.

Brett