Account recovery

System

This discussion was created from comments split from: Finding Help at FamilySearch—A Simplified Menu • • FamilySearch Blog.

Yuraima EgleeEchenagucia Rivero

good day. Please, how can the Family Search account be recovered for a member of the Church who does not have a telephone or email that appears registered in their data?

broubaah

Please, how can the Family Search account be recovered for a member of the Church who does not have a telephone or email that appears registered in their data?

Brett .

@Yuraima EgleeEchenagucia Rivero

@broubaah

FYI

I am just another 'lowly' User/Patron ...

[ And, I happen to be a Member of the Church ... ]

Just in passing ...

As, Members of the Church, CAN access 'FamilySearch', through their "Church" Account ...

IF, the User/Patron (ie. who is a Member of the Church), HAS a "Church" Account; THEN, ...

Question:

Have you tried to get the User/Patron (ie. Member of the Church), to try and "Sign In", to their "Church" Account; and, GO to 'FamilySearch', from there, through their "Church" Account?

Good luck.

Just my thoughts.

I hope, that this may help/assist, somewhat.

Brett