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Issue regarding sort

Wendy Gillanders
Wendy Gillanders ✭
May 11, 2022 edited July 30, 2024 in Search

In both family search & in the portal (ie: Find My Past) am having difficulty with the sort. It does not seem to hold the sort more than 1 page. For example, in Find My Past if I request the records for Deal, Kent, it will show the records by name. However as I am looking for a particular period, the minute I choose to sort them by date, I end up with records from all over. It seems I can only sort by name, not by date.

Thank you.

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Answers

  • LMBrady
    LMBrady ✭✭
    May 13, 2022

    Thank you for contacting FamilySearch. It sounds like you're having some trouble with sorting records you find both in FamilySearch and in Find My Past. Without actually seeing what's going on I have a couple of suggestions. First, have you cleared your cookies recently? We find that many problems are resolved by clearing your cookies. You can clear the cookies by going to FamilySearch.org/cookies. My next suggestion would be to try a different browser. I'm attaching an article we found in the Help Center that describes which browsers are compatible to give you an idea of which browsers to try.

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    If these suggestions don't work please reach back out and let's try a different strategy.

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